Contact Contact
Schritt 1

What would you like to package?

Schritt 2

Wie möchten Sie ihr Produkt verpacken?

Report an Issue

Troubleshooting at Theegarten-Pactec

We're at your service.

Our packaging machines are engineered to operate reliably and deliver optimum performance. However, occasional issues may arise that impact your production process. Count on us to provide our professional guidance in such cases.

Report Issues Here

Our Support-Hotline:
phone: +49 351 2573 0

E-Mail: pactec​

In addition to the continuous development of our packaging machines, we place special emphasis on providing quick and straightforward support to our customers worldwide for any inquiries or issues. Therefore, our consulting and service offerings cover the entire lifecycle of our products. Our service technicians are present globally to offer guidance and assistance whenever needed.

Service at Theegarten-Pactec

Specialized Technicians

Our technicians have extensive experience in packaging technology and specialize in our machines. This enables them to identify and resolve issues quickly and efficiently.

Condition Monitoring

We offer Condition Monitoring to track the status of your machine and detect potential issues, before they lead to a breakdown. This allows you to optimize your maintenance intervals and minimize unplanned downtime.

On-Site Analysis

Our experienced technicians perform on-site field analyses when needed to identify and address issues in person. This allows us to offer fast and precise solutions.

Remote Support

Using remote maintenance, we can inspect and troubleshoot your machine from a distance. This saves time and travel expenses while enabling quick solutions.

Troubleshooting Durations

We are aware of the importance of quick response times to minimize downtimes and keep your production running smoothly. Our technicians are skilled in working swiftly and precisely, providing you with the most suitable solution.


We are available whenever our support is required.

Contact Details

Theegarten-Pactec GmbH & Co. KG
Breitscheidstr. 46
01237 Dresden

Phone: +49 351 2573 0
E-Mail: pactec​

Alternatively, please complete our contact form.

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